Refund Policy

At KindleGrainHub, we pride ourselves on ensuring our customers are satisfied with their purchase. However, we understand that there may be instances where a refund is requested. This policy outlines the conditions under which a refund may be issued.

Cancellation Before Delivery

If you have placed an order on kindlegrainhub.sbs and wish to cancel it before it's delivered, please contact us immediately at +44 20 7946 0958. If your order has not yet been dispatched or prepared, we can process a full refund to your original payment method. Refunds will be issued in £.

Non-Delivery or Wrong Order

If for any reason, your order does not arrive or if you receive the wrong items, contact us promptly at +44 20 7946 0958 so we can arrange a re-delivery or provide a full refund. We may ask for additional details or evidence to confirm the issue.

Quality Concerns

We take great care to ensure your orders are prepared to the highest standards. If you are dissatisfied with the quality of your order, please contact us within 2 hours of delivery with a detailed explanation and, if possible, photographic evidence. Depending on the situation, we may offer a full or partial refund, a discount on a future order, or a replacement.

Refund Processing

Once your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5-10 business days.

Exchanges

If you've received an incorrect item and need an exchange, call us at +44 20 7946 0958. Please note that exchanges are subject to availability of the requested item.

Limitations

Refund or exchange requests made after 24 hours of the original order delivery time will not be entertained. Refunds are not available for orders that have been fully consumed or discarded.

Contact Us

If you have questions on how to return your item or require assistance with a refund, please contact us at:

+44 20 7946 0958

KindleGrainHub
43 Bedford Street, Westminster
WC2E 9HA, London,
United Kingdom

Last Updated

This policy was last updated on March 14, 2023.